By accessing this website, scheduling an appointment, or using any pest control services provided by The HUG Group Pest Control, a division of GORMAN Enterprises Inc. (“the Company”), you (“the Client”) acknowledge and agree to the following terms and conditions:
1. Agreement to Terms
The Company reserves the right, at its sole discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time. It is your responsibility to review these Terms periodically. Continued use of our Website and Services constitutes your acceptance of any updates.
This Website and our Services (especially where spray treatments are applied) are intended for competent adults who reside in the Province of Ontario.
2. No Guarantee of Results
Pest control results may vary depending on environmental conditions, surrounding infestations, property maintenance, and other factors beyond the Company’s control. For this reason, the Company does not provide any guarantee, warranty, or representation—express or implied—of complete or permanent pest eradication. What we do guarantee is a service that is transparent, meticulous, and performed to the highest professional standards. Customers are welcome to be present during treatments, provided an approved pesticide mask is worn during spray applications. This practice promotes transparency, builds confidence, and allows clients to witness the care and thoroughness of our work firsthand. We also encourage clients to view our service vehicles and the professional-grade pest control products we use, all of which are approved under the Canada Pest Control Products Act. Unlike consumer products commonly sold in retail outlets such as Home Depot or Canadian Tire, our solutions are industry-grade and specifically formulated for effective pest management. While no company can assure that pests such as cockroaches, bedbugs, mice, or ants will never return, we guarantee that every treatment is carried out with diligence, precision, and a commitment to effectiveness. Any pest that comes into direct contact with our applications will be exterminated.
3. Assumption of Risk
The Client acknowledges that pest control treatments may involve chemicals, traps, and exclusion methods. Risks—including but not limited to allergic reactions, odors, incidental pest activity, stains, and potential property damage—may occur. By using the Services, the Client voluntarily assumes all such risks.
4. Limitation of Liability
To the fullest extent permitted by law:
The Company shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages.
The Company’s total liability for any claim shall not exceed the lesser of:
(a) the fees paid for the Services giving rise to the claim, or
(b) $250.
5. Release & Waiver
The Client releases and discharges the Company, its employees, contractors, and affiliates from any claims, damages, or losses related to the Services, except where caused solely by the Company’s gross negligence or willful misconduct.
6. Client Responsibilities
The Client agrees to:
-Follow all preparation and aftercare instructions.
-Disclose the presence of pets, children, medical sensitivities, or other relevant conditions prior to treatment.
-Prevent children, pets, and others from coming into contact with pesticides and treated areas.
-Maintain sanitary and structural conditions to reduce pest recurrence.
-Failure to comply may void any warranty and shifts all resulting liability to the Client.
7. Pet Safety and Responsibility
The Client acknowledges that rodent bait and bait stations are designed and installed to minimize accidental exposure. However, it is the Client’s sole responsibility to ensure:
-Monitoring of Bait Stations – The Client must regularly check and monitor bait stations to confirm they remain intact, closed, and free of spillage.
-Supervision of Pets – The Client must supervise and control their pets to prevent access to bait stations, treated areas, or potential spillage.
-Environmental Monitoring – The Client is responsible for monitoring what their pets consume both inside and outside the property, including but not limited to rodent bait or other materials that may pose a hazard.
The Company shall not be liable for any illness, injury, or death of a pet resulting from contact with rodent bait, bait stations, or treated areas. By engaging our Services, the Client accepts full responsibility for pet supervision and agrees to indemnify and hold harmless the Company against any claims arising from such incidents.
8. Warranties & Follow-Up Visits
The Company offers specific warranties on certain Services. To maintain warranty coverage, the Client agrees to make reasonable efforts to follow all recommendations provided by technicians or office staff.
Failure to schedule follow-up visits within the specified timeframes (as outlined in preparation sheets or as verbally advised) may result in forfeiture of the warranty and/or any fees paid, at the Company’s sole discretion.
9. Indemnification
The Client agrees to indemnify, defend, and hold harmless the Company from any liability, damages (including staining or damage caused by products), claims, or expenses (including reasonable legal fees) arising from the Client’s negligence, omissions, or failure to follow instructions.
10. Conduct & Non-Disparagement
The Client agrees not to make, publish, or ratify defamatory, slanderous, or disparaging remarks—whether orally, electronically, or in writing—about the Company, its employees, subcontractors, or Services.
11. Copyright & Intellectual Property
All materials on this Website, including text, images, and graphics, are the property of the Company or its licensors. Content may not be copied, reproduced, distributed, or used for commercial purposes without express written consent. You may only view or print pages for personal use.
12. Website Disclaimer
This Website and its content are provided on an “as is” and “as available” basis without warranties of any kind, express or implied. The Company does not guarantee uninterrupted or error-free access, nor that the Website or emails are free of viruses or harmful components. Use of this Website is at your own risk.
13. Suspension & Cancellation
The Company may suspend Services at any time, with or without notice, without liability. Cancellation of any contract will result in immediate payment of all remaining fees.
14. Third-Party Links
The Website may contain links to third-party sites. The Company is not responsible for the content, accuracy, or practices of such sites and disclaims liability for any damages arising from their use.
15. Governing Law & Jurisdiction
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes shall be resolved exclusively in the courts of Toronto, Ontario.